Shipping Information

Shipping Information

At Benelus, we are proud to offer our customers FREE shipping on all orders!

Order Processing Times:

Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched once it is handed off to our shipping carrier and is in transit to your specified address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times:

The estimated delivery time of your package depends on the overall transit time after dispatch. This varies based on your location. 

Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates, which are outside of our control. If a product is being shipped worldwide, unexpected customs delays may occur, increasing the overall delivery timeframe.

Order Changes and Accurate Shipping Details:

It is the customer's responsibility to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate details may result in delayed processing or order cancellation. If our system detects address issues, our customer support team will email you to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@benelus.com within 24 hours of placing your order. We will do our best to accommodate changes, but we cannot guarantee changes can be made after this time.

Delayed Delivery:

At Benelus, we understand the importance of timely delivery and strive to ship orders as quickly as possible. However, there may be delays due to circumstances beyond our control, such as severe weather conditions, transportation disruptions, or courier partner issues. We will work with the courier to ensure your package is delivered as soon as possible.

Unforeseen circumstances such as product availability issues, address verification problems, or payment processing delays may also cause delays. We will notify you promptly if any issues arise that may delay your order.

Please note that Benelus is not liable for delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will keep you updated on the status of your order and provide assistance to resolve any issues.

Lost or Stolen Packages:

If your package is lost or stolen, please contact us at hello@benelus.com, and we will do our best to assist you. We recommend contacting the courier company directly to file a claim. We will also follow up with the courier on your behalf and provide updates.

Please note that Benelus is not responsible for lost or stolen packages during shipping, and these fall outside of our refund policy. However, we will assist you in resolving the issue and may offer a replacement depending on the situation.

In some cases, the courier may locate and deliver the package. If the package is not found, we recommend filing a police report.

Shipping Policy Changes:

Benelus reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are responsible for reviewing the most recent version of the Shipping Policy before making a purchase and using our products.

By purchasing and continuing to use Benelus products, customers indicate their acceptance of this Shipping Policy, including any modifications. We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please contact us.

Thank you for choosing Benelus!